Política de envío

Shipping Policy

All in-stock orders ship within 1–2 business days after an order is placed.

Orders over $99 qualify for free shipping within the contiguous United States and will be shipped via FedEx, USPS, or UPS.

Orders under $99 within the contiguous United States are subject to the following shipping rates:

  • 0–5 lbs: $9.90

  • 6–25 lbs: $14.95

  • 26–50 lbs: $32.95

  • 51–100 lbs: $69.95

Shipping rates for Alaska, Hawaii, U.S. territories, and international destinations are calculated at checkout based on package weight and delivery location.

Order Processing

Orders are typically processed within 1–2 business days. Orders placed on weekends or holidays will be processed on the next business day.

Express Shipping

Please note that express shipping applies only to transit time after your order has been processed. Processing times remain 1–2 business days, and weekends and holidays are not included in processing or transit estimates.

Order Tracking

Once your order has shipped, you will receive a shipping confirmation email that includes your tracking number and carrier information.

Damaged or Lost Shipments

If your order arrives damaged, please contact us at customerservice@grouxdistribution.com and include:

  • Your order number

  • Photos of the damaged items

  • Photos of the shipping packaging (if applicable)

  • Any product lot numbers

Providing this information will help us resolve your claim as quickly as possible.

If your shipment appears to be lost, please contact our Customer Service team so we can investigate the issue with the carrier and assist in resolving it.

Address Accuracy

Please verify that your shipping address is complete and accurate before submitting your order. GUTSI is not responsible for packages delayed, lost, or delivered to an incorrect address provided by the customer.