FAQ's

Below are some of the most common questions our customers have asked. If you don't find what you're looking for, get in touch with our team.  We’ll be happy to help.

General

Product

Ingredients 

Digestive Info

Shipping

Storage

What exactly is GUTSI? 

GUTSI is a functional beverage brand built around a proprietary Fulvic & Humic Trace Mineral Blendcontaining77+ naturally occurring plant-derived trace minerals. Our collection of Prebiotic Mineral Sodas, waters, and Mineral Drops is designed to support hydration, digestive wellness, and everyday balance through clean ingredients and functional nutrition.

Why should I drink GUTSI? 

GUTSI combines great taste with functional ingredients to help support your everyday wellness goals. Depending on the product, you can enjoy benefits such as mineral-powered hydration, prebiotic fiber for digestive support, low sugar content, and 77+ trace minerals.

Modern diets don't always provide the full spectrum of nutrients our bodies need. Changes in food production, busy lifestyles, and limited dietary variety can make it harder for many people to consistently meet their daily nutrient intake goals. That's why GUTSI is designed to be more than just a great-tasting beverage. It's an easy way to add beneficial minerals and wellness-supporting ingredients to your daily routine.

With classic flavors you love and thoughtfully selected functional ingredients, GUTSI helps you create a simple nutrient ritual you can enjoy every day, making it easier to stay mindful of the nutrients your body needs while enjoying every sip.

How can I stock GUTSI in my store? 

Retailers interested in carrying GUTSI can submit a request through the Retailer Inquiry page on the GUTSI website. The team will provide information about wholesale and distribution opportunities.

Are you hiring? 

For current career opportunities, visit GUTSI's website and contact the team directly through their inquiry channels. If positions are available, the team can provide details about open roles and application requirements.

How can I contact GUTSI for support? 

You can contact the GUTSI Customer Support team through the General Inquiry page on our website for product questions, order assistance, shipping concerns, or any other support needs.  

You can also email us directly at: 

📧 customerservice@grouxdistribution.com 

Our team is happy to help with orders, product information, subscriptions, and general inquiries. 

What happens if I don't like GUTSI? 

We want you to love GUTSI. If you're not satisfied with your purchase, contact us within15 business days of delivery at customerservice@grouxdistribution.com. If your product is unopened and unused, we'll help you with a return and refund according to our policy.

How do I sign up to receive PR? 

If you're interested in participating in upcoming campaigns, please send your information to our social team at besocial@grouxdistribution.com

Be sure to include: 

  • Your full name 
  • Links to your social media accounts 
  • The city and state where you live 

Our team will review your information, and someone will contact you if a campaign becomes available that matches your demographics. 😊 

Why are the drops, soda, and water black?

The black color comes from naturally occurring mineral-rich compounds that are part of the GUTSI formula. These compounds give our products their distinctive appearance and are a natural characteristic of the ingredients used.
The color is completely normal and does not impact the quality, safety, or taste of the product. In fact, most customers find that GUTSI products have little to no noticeable taste despite their dark color.
Simply put: the black color is a natural result of the unique mineral-rich ingredients that make GUTSI products different.

When is the best time to consume GUTSI? 

GUTSI can be enjoyed any time of day. Many people drink it: 

  • With meals as an alternative to traditional soda 
  • As a refreshing afternoon pick-me-up 
  • After exercise to support hydration 
  • Whenever they want a flavorful beverage with functional ingredients 

There is no specific required timing to experience GUTSI's hydration, mineral, and prebiotic benefits.  

How much is one serving of GUTSI? 

Serving sizes vary by product and are listed on the Nutrition Facts panel or product packaging. As a general guide: 

  • 12 oz soda = 1 serving 
  • 500 mL water = 1 serving 
  • 1 liter water = 2 servings 
  • 15 drops = 1 serving 

Always refer to the product packaging for the most accurate serving size information. 

Is it okay to drink more than one GUTSI a day? 

Yes. GUTSI is designed to be part of an everyday hydration routine. As with any food or beverage, individual tolerance may vary, particularly with products containing prebiotic fiber. If you're new to prebiotic fiber, you may wish to start with one serving and increase gradually as desired. Water has no fiber and can be enjoyed throughout your day.

Why is there sediment in my GUTSI? 

Sediment can occur naturally because GUTSI contains mineral-rich ingredients, including fulvic and humic trace minerals. The presence of sediment is a normal characteristic of mineral-based beverages and does not affect product quality or safety. If sediment has settled, simply give the product a gentle shake before drinking.

Can I consume GUTSI while pregnant or breastfeeding? 

If you are pregnant or breastfeeding, it is always best to consult your healthcare provider before adding any new functional beverage or dietary ingredient to your routine. They can advise based on your individual health needs and circumstances. GUTSI products contain functional ingredients such as trace minerals and, in some products, prebiotic fiber.

Can children consume GUTSI? 

GUTSI products are made with everyday hydration and wellness in mind. However, dietary needs can vary by age, so parents should review the nutrition facts and ingredient list and consult their pediatrician if they have questions about a specific product.

What are fulvic and humic minerals?

Fulvic & humic minerals are naturally occurring compounds that contain a broad spectrum of trace minerals and beneficial plant-derived substances. They're valued for their natural mineral content and are the foundation of every GUTSI soda.

Why are trace minerals important?

Trace minerals play important roles throughout the body and are needed in small amounts as part of a balanced diet. GUTSI provides 77+ naturally occurring trace minerals from its fulvic & humic mineral blend.

Where can I find nutritional information? 

Nutritional information is available on each product page on the GUTSI website and on the product packaging. Visit the product collection page and select a product for detailed nutrition facts and ingredients.

Why did you use organic flavors versus natural flavors for GUTSI? 

At GUTSI, we chose organic flavors because they align with our commitment to using high-quality, thoughtfully sourced ingredients whenever possible. 

While both natural and organic flavors come from natural sources, organic flavors must meet stricter sourcing and production standards and are derived from certified organic ingredients. By using organic flavors, we can provide a cleaner ingredient profile that better reflects our overall product philosophy. 

Our goal was simple: create beverages that deliver great taste while using ingredients we feel good about putting into our products. Choosing organic flavors is one of the ways we support that commitment. 

In short: 

  • We prefer organic flavors because they come from certified organic sources. 
  • They align with our clean-label approach and ingredient standards. 
  • They help us deliver the classic flavors customers love while staying true to the GUTSI mission. 

Like many aspects of GUTSI, it's about making thoughtful ingredient choices without compromising on taste.  

Why does GUTSI use organic ginger root extract and organic chamomile extract in its sodas? 

GUTSI includes organic ginger root extract and organic chamomile extract as part of its thoughtfully crafted functional formula. These botanicals have been traditionally enjoyed for centuries and are known for their complementary wellness-supporting properties. 

Organic Ginger Root Extract 

  • Traditionally used to support digestive comfort and gut wellness. 
  • Helps provide a bright, natural flavor profile that pairs well with classic soda tastes. 
  • Adds a functional botanical element that aligns with GUTSI's wellness-focused approach. 

Organic Chamomile Extract 

  • Traditionally valued for its calming and soothing qualities. 
  • Complements GUTSI's functional ingredient blend with a gentle botanical touch. 
  • Contributes subtle flavor complexity while supporting a balanced wellness ritual. 

Together with prebiotic fiber, 77+ trace minerals, and low sugar content, organic ginger root and chamomile extracts help make GUTSI more than just a soda. They're part of a carefully selected blend of ingredients designed to support everyday wellness while delivering the refreshing taste you love.

What is GUTSI sweetened with? 

GUTSI Prebiotic Mineral Sodas are sweetened with a blend of: 

  • Organic fruit juice 
  • Organic stevia 
  • Organic monk fruit 

This combination delivers the classic soda taste customers love while keeping sugar levels low. Our Prebiotic Mineral Sodas contain approximately 4-5 grams of sugar per can and are free from artificial sweeteners. 

GUTSI Mineral-Infused Waters contain zero sugar and are not sweetened with artificial sweeteners.

Can diabetics drink GUTSI? 

Many customers seeking reduced-sugar alternatives enjoy GUTSI products. GUTSI Prebiotic Mineral Sodas contain approximately 4-5grams of sugar per can, while GUTSI waters contain zero sugar. Individuals with diabetes should consult their healthcare provider and review nutrition information to determine whether a product fits their dietary needs. 

Does GUTSI contain caffeine? 

No. All GUTSI products are caffeine-free. You can enjoy GUTSI any time of day without the effects of caffeine. For the most current product information, always refer to the nutrition facts panel and ingredient list on the packaging.

Is GUTSI organic?

GUTSI is made with certified organic ingredients, including ingredients used in our product formulations. However, GUTSI is not certified organic as a finished product because our proprietary trace mineral blend is not eligible for organic certification. 

While we are not USDA Organic certified, we remain committed to using high-quality, carefully sourced ingredients that align with our clean-label philosophy. 

Does GUTSI have functional benefits?

Yes. GUTSI products are formulated with a proprietary fulvic and humic mineral blend that provides 77+ naturally occurring trace minerals. Depending on the product, GUTSI may support: 

  • Hydration 
  • Nutrient absorption and utilization 
  • Electrolyte utilization 
  • Digestive wellness 
  • Gut health through prebiotic fiber 

GUTSI combines these functional ingredients with low-sugar or zero-sugar formulations, depending on the product line. 

What is the difference between a prebiotic, probiotic, and postbiotic?  

  • Prebiotics are fibers and nutrients that help feed beneficial bacteria already living in your gut. 
  • Probiotics are live beneficial microorganisms that can help support digestive health when consumed in adequate amounts. 
  • Postbiotics are beneficial compounds produced when probiotics break down and ferment prebiotics. 

Think of it this way: 

  • Prebiotics = food for good bacteria 
  • Probiotics = the good bacteria 
  • Postbiotics = the beneficial byproducts those bacteria create 

GUTSI's Prebiotic Mineral Sodas are formulated with prebiotic fiber to help nourish beneficial gut bacteria and support digestive wellness. We believe gut health is a journey, and we're continuing to innovate with new functional products designed to help fill the gaps in everyday wellness. 

Stay tuned for exciting new GUTSI innovations, including functional gummies and other products that will offer additional ways to support your health and wellness goals.

Why is there fiber in GUTSI?  

Prebiotic fiber is only found in GUTSI Prebiotic Mineral Sodas. It is included to help support digestive health and nourish beneficial gut bacteria while delivering the classic soda flavors you know and love. 

GUTSI's waters and mineral drops do not contain prebiotic fiber. Instead, they focus on mineral-powered hydration through our proprietary fulvic and humic trace mineral blend. 

In our Prebiotic Mineral Sodas, the added fiber works alongside our mineral blend to provide a functional beverage experience that supports both hydration and gut wellness. 

What fiber sources are in GUTSI? 

GUTSI's prebiotic mineral sodas contain organic chicory root inulin, a plant-based prebiotic fiber that helps support digestive health by nourishing beneficial gut bacteria. Inulin is one of the most researched prebiotic fibers and is included as part of GUTSI's functional formulation to deliver gut-friendly benefits alongside our mineral blend and classic soda flavors. 

By combining organic chicory root inulin with 77+ trace minerals and great taste, GUTSI offers a simple way to support your wellness routine while enjoying a refreshing soda experience. 

How do you ship GUTSI & what is the shipping cost? 

All in-stock orders ship within 1 to 2 business days after your order is placed.

Free Shipping

Orders over $99 qualify for free shipping within the contiguous United States and are shipped via FedEx, USPS, or UPS.

Shipping Rates for Orders Under $99

For orders shipped within the contiguous United States, the following rates apply:

  • 0 to 5 lbs: $9.90
  • 6 to 25 lbs: $14.95
  • 26 to 50 lbs: $32.95
  • 51 to 100 lbs: $69.95

Alaska, Hawaii, U.S. Territories & International Orders

Shipping rates for Alaska, Hawaii, U.S. territories, and international destinations are calculated at checkout based on package weight and delivery location.

For complete details, please review our Shipping Policy:

https://getgutsi.co/policies/shipping-policy

Why have I only received part of my order? 

Large or multi-item orders may sometimes ship in separate packages. If you've only received part of your order, check your shipping confirmation and tracking information for additional shipments. If you believe something is missing, contact GUTSI support for assistance.

My order arrived damaged. What should I do? 

If your order arrives damaged, contact GUTSI support as soon as possible. Be prepared to provide your order number and photos of the damaged product and packaging so the team can review the issue and determine the appropriate resolution.

Is GUTSI shipped refrigerated? 

No. GUTSI beverages are shelf-stable and are typically shipped at ambient temperature. Products may be refrigerated by retailers for convenience, but refrigeration is generally not required during shipping or storage before opening.

How do I store my GUTSI? 

GUTSI products can generally be stored in a cool, dry place away from direct sunlight. For the best drinking experience, many customers prefer to chill their beverages before enjoying them.

Can I keep my GUTSI in the pantry? 

Yes. Unopened GUTSI products are shelf-stable and can typically be stored in a pantry, cupboard, or other cool, dry location. Once opened, refrigerate and consume within a reasonable timeframe for optimal freshness.

Where is GUTSI located in the store? 

The location may vary by retailer. You can often find GUTSI in the functional beverage, healthy soda, sparkling water, or enhanced hydration sections. If you're having trouble finding it, ask a store associate or use the GUTSI Store Locator.

Why is some GUTSI refrigerated and some not? 

Some stores choose to chill GUTSI products for convenience, so they're ready to drink immediately, while other locations stock them on ambient shelves. The difference is usually due to merchandising and retailer preference rather than product quality. Both refrigerated and shelf-stable products deliver the same GUTSI experience when stored properly.