Politique de remboursement

Return & Refund Policy

At GUTSI, we want you to be satisfied with your purchase. If you need to return an item, please review the following policy.

Return Eligibility

We accept returns of unopened and unused products in their original packaging within 15 business days of the delivery date.

To be eligible for a return, items must:

  • Be unopened and unused

  • Be in their original packaging

  • Be returned within 15 business days of receipt

  • Include proof of purchase or order number

Return Shipping

Customers are responsible for all return shipping costs. Original shipping charges are non-refundable unless the return is the result of our error or a damaged product.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 3 business days of delivery at customerservice@grouxdistribution.com. Please include your order number, photos of the item, and any relevant product information so we can assist you promptly.

Refunds

Once your return is received and inspected, we will notify you of the status of your refund. Approved refunds will be issued to the original method of payment.

Please allow 5–10 business days for the refund to appear on your account after it has been processed. Processing times may vary depending on your financial institution.

Non-Returnable Items

For safety, quality control, and regulatory reasons, the following items are not eligible for return:

  • Opened or used products

  • Products not in their original packaging

  • Items returned after 15 business days from delivery

  • Clearance, closeout, or final sale items (if applicable)

Contact Us

For questions regarding returns or refunds, please contact our Customer Service team at customerservice@grouxdistribution.com. Please include your order number in all correspondence for faster assistance.